Job Opportunity

POSITION SUMMARY:

To provide front line customer service to all individuals using the facility, guests visiting the facility and residents living at the facility. The front desk clerk must project YMCA image. Clerk handles the main switchboard, mail, cash drawer, and check-in/out procedures for residents. Reports to the Associate Membership Director.

Primary Responsibilities:

Greet all guests in a friendly, open manner; discovers wants and needs; and provides information when requested. Promotes the YMCA mission and values.

• Learning and using online booking software
• Ability to work with an array of clients
• Supports the mission of the Association.
• Answers incoming calls and refers callers to appropriate employee.
• Provides prompt quality customer service in a friendly, timely and professional manner.
• Develops and maintains positive relationships with members, staff, volunteers, and the community.
• Exhibits a positive attitude and behavior consistent with the philosophy, values, and mission of the YMCA.
• Wear required name tag, is neat, clean and professional in appearance in accordance with required dress code.
• Exemplifies the values of caring, honesty, respect, and responsibility.
• Offers / provides facility tours
• Allows no one access to the building who does not belong
• Treats all residents equally and, if someone cannot be helped, finds an appropriate staff person to assist
• Records all complaints and makes sure the proper person is notified
• Is courteous and friendly
• Distributes mail; handles cash, checks and charges
• Handles requests for information using known, accepted office protocol
• Takes notes of all problem inquiries to ensure that necessary follow-up action will take place
• Provides accurate program information to all guests and visitors about costs, payments, rules, procedures, and services
• Attend all staff meetings
• Take proper and timely action with any emergency situations including all accidents and incident report forms
• Follow all Standard Operating Procedures as trained

QUALIFICATIONS:

Skills/Knowledge:

• Must be proficient in Microsoft Office and Google
• Must be people oriented, possess strong communication skills, be well organized and multi-task oriented.

Education/Training:

• High School Diploma
• Able to be CPR/AED, First Aid, Child Abuse Prevention training and other mandatory training within completion time frame.
• TB clearance required.

Experience:

• Experience in customer service preferred.
• Must be computer literate.